Grievance Redress Mechanism (GRM) for Right of Way Permit & , BEEs

Procedure for Submitting Grievance:

1. Lodge Complaint – Submit via the web form, phone, SMS, in person, or email.
2. Acknowledgement – Receive a confirmation within 48 hours.
3. Investigation – Case reviewed within 7–14 working days.
4. Resolution – Written resolution or update provided within 30 days.
5. Appeal – If you are unsatisfied, escalate your concern to the State Oversight Committee via the provided channels.

Languages Available:

• English
• Hausa

Updates and Transparency:

A dashboard of received and resolved cases will be updated monthly on the GRM webpage to ensure accountability.

GRM Hotline: +234 809 684 6540

CENTRAL GRM HOTLINE NUMBER FOR

• Ministry of Commerce and Industry
• Plateau State One Stop Investment Centre (OSIC)
• Plateau State Ministry of Transport
• Ministry of Lands, Survey and Town Planning
• Plateau State Waterboards

Please provide details regarding your grievances below

Title * Select Title Chf Dr. Engr Miss Mr Mrs Prof

Surname *

Firstname *

Contact *

Email *

Issue * Select Issue Right of Way Permit & Renewal Billboard & Outdoor Advertisement Driving School License & Drivers Inspection Water Connection & Disconnection Business Premises Fees & Levies For Interstate Trade Environmetal Impact Assessment

Complaint Type * Select Complaint Type Harassment Unauthorized Payments Others

Description of Complaint (YOU MUST FILL IN DETAILS HERE) *

Amount Lost *

Name of Responsible Party if Known Else Enter None *

Complaint Date *

Complaint ID *

Submit Complain